In accordance with EU Consumer Protection Law, you have the right to return or exchange goods unconditionally within 14 days of receiving them. In order to better serve you, the following are our specific return procedures and related terms:

1. Unconditional Returns & Exchanges

You can request a return or exchange within 14 days of receiving the product in accordance with EU consumer law without giving any reason. The calculation period for returns and exchanges is effective from the date of delivery of the goods.

2. Conditions of Return and Exchange

In order to ensure a smooth return or exchange, please ensure that the following conditions are met:

The goods are unused or damaged;

The goods should keep the original packaging and all accompanying labels, including but not limited to product manuals, plastic bags, tags, etc.;

The product must be in its original condition, i.e. unopened or untamed.

3. Return and Exchange Process

Follow these steps to request a return or exchange:

1. Submit a return or exchange application: You can submit a return or exchange application through our online customer service, email or customer service phone. Please provide your order number and reason for return, and our customer service team will provide you with a detailed return address and instructions.

2. Confirm the return conditions: After the return request is confirmed, you will receive a confirmation email detailing the return process and related precautions.

3. Return shipping: You need to send the goods back to the return address. Please use a trackable shipping method to ensure that your products arrive safely.

4. Commodity inspection and handling: We will inspect the goods within 5 working days after receiving them to ensure that the goods meet the conditions for return and exchange. If you are eligible, we will process your refund or exchange within 14 days.

5. Refunds or Exchanges: Refunds will be processed to the method you originally paid. If you choose to exchange an item, the exchange item will be dispatched as soon as the return is confirmed.

4. Return Shipping

When you return an item, you will be responsible for the shipping costs. We recommend using a tracking method to ensure the safe return of the item. If there is a quality problem with the product itself or the product is sent by mistake, we will bear the return shipping fee.

5. Refund Processing

Once we have confirmed that the returned item is eligible for return, we will issue a refund to your original form of payment within 14 days. Refunds may be delayed due to payment method or bank processing time.

6. Returns and exchanges are not eligible